Palmerbet faces action over self-exclusion failings

According to an investigation, led by Australian Communications and Media Authority (ACMA), Palmerbet has breached BetStop’s self-exclusion mandates, which has caused it to end up with 18 months of court-imposed penalties. Australian Communications and Media Authority (ACMA) reported that the Palmerbet failed to deactivate a registered BetStop customer’s account on time. The customer registered with BetStop in September 2023, but Palmerbet managed to shut the account only by February 2025. ACMA discovered that the gaming operator also accepted 312 wagers from a self-excluded person between December 2024 and February 2025. In Australia, it is the duty of gambling operators to close accounts almost immediately once a client registers with BetStop, and these entities should not provide online gambling services to self-excluded customers. With the court-enforceable undertaking, which will be 18-month long, Palmerbet must undergo an independent review of its systems and processes for complying with self-exclusion requirements. The operator must also fund and implement the improvements recommended by the inspection. Palmerbet has already refunded all deposits made by customers between the time they registered with BetStop and February 2025. If the operator breaches the undertaking, ACMA can seek enforcement through the Federal Court.